 
Wouldn't you like to know where your mobile workforce is at any time and the status of their activities and the Trouble Ticket (TT) so that you can more efficiently manage your mobile resources and provide customers with real-time service status information?
In order to deliver such information, you need to know the answer to the following questions:
- What is the present location of our mobile workers?
- What are they currently doing?
- What is the current stage and progress of the task(s) they are performing?
- What is the next scheduled task
Today it is possible to answer these and many other questions as a result of the widespread and common use of wireless mobile computing technologies. Reliable Tech Solutions (RTS) MFWMS takes advantage of the latest advancements in handheld PC's, wireless communications, and a suite of work force management software applications to maximize the potential of your mobile workforce. MFWMS includes automated scheduling, routing and workflow management tools combined with real-time communications between the operations centre, back-office systems and the mobile workforce.
Salient features:
- Integration with external systems (SCADA/Network Monitoring System, Customer care, ERP etc.) using MFWMS integration adaptors
- Rule based automatic assignment. Accurately determine available resources for any future date by utilizing real-time technician work schedules and incoming work to dynamically calculate remaining resources in real-time.
- Efficiently schedule and route work requests to qualified field service staff using mathematical routing and efficiency algorithms along with a robust set of business rules.
- Real-time analysis and monitoring of Trouble tickets and field personnel
- Handles complex work flows for Trouble Tickets based on business rules of an organization
- Deliver Trouble tickets to field service staff over wireless networks.
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Comprehensive Duty roster features for flexible shifts duty planning and updates from field for unavailability (meeting, seminars, leave etc) over wireless networks
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Update the status of Trouble tickets from the dispatch centre when technicians are unable to perform these updates from the field
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Can be integrated with LBS system or GPS and GIS systems for accurate tracking of field force
Benefits
- On line tracking of work orders and work force throughout their life cycle.
- Highlight frequent faults, Repeat calls.
- Collect and archive workforce performance and breakdown data for reporting and trend analysis.
- Centralized enterprise, real time view of overall work status and work force.
- Automate Field force management and generate accurate performance measures (KPI).
Result
Higher uptime = improved customer satisfaction = reduced costs |
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Success Stories
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